Frequently Asked Questions
How do i get the discount when hiring more than one inflatable?
Hire 2 x Inflatables (Over £75 each) £10 off - code '£10DEAL' on booking form.
Hire 3 x Inflatables (Over £75 each) £20 off - code '£20DEAL' on booking form.
*This Deal cannot be used on already combined Packages or with any other already discounted offer
Minimum Booking £115.00 Outdoors, or £140 for Indoor Hire Packages
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Are your Bouncy Castles Safe?
Bouncy Castles and Inflatables are a safe and fun way to keep lots of children entertained. When set up correctly and operated properly the injury risks are very low
- Highest Safety Standards - All Inflatables and Bouncy Castles for Hire are PIPA or RPII Certifie
- Industry Professionals - We're proud Gold Members of 'The South West of England Professional Hirers Group'. This is a Professional Operators Group who strive to provide great quality service and the highest safety standards and can only join after at least 2 years of external examination.
- Fully Trained Team - All the Management Team hold Certificates for 'Operator and Attendant of Children's Inflatable Play Equipment' Qualifications as defined in BS EN 14960:2013.
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What happens if there is bad weather on the day for our outdoor booking?
Many of our units have shower covers just in case of drizzles. But if there is persistent rain, heavy rain, or high winds we may have to cancel the booking. It is unsafe to use a castle or inflatable during bad weather. We will keep you informed if this is a possibility, and the remaining fee is not payable if cancelled due to weather. Your booking fee can be transferred to another date within 6 months. You can cancel on the morning if raining or 24 hours beforehand without the penalty of paying the remaining hire fee. You must cancel before we leave our office to deliver, if we arrive at your address and you have not cancelled with enough notice then the full fee is payable.
For large events or where we are supplying staff members / generators, or any hires £500 & over we will ask for a larger booking fee. This is usually around £20 per item. This is non refundable after 14 days of payment. If the event does not go ahead due to yourselves cancelling or due to bad weather the payment is non refundable and cannot be transferred to another date.
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Why are your Inflatables more expensive than some others in the area?
We did not set up Get Up and Bounce to be cheaper than everyone else. Our aim is to offer a professional service from booking to delivery and collection, with great quality and fantastic looking equipment and bouncy castles to match. We have invested in the best UK and EU manufactured inflatables, many of them bespoke made to our design ideas. We have all the relevant paperwork required, including Safety Certificates (PIPA or RPII), PAT Tested Electrical Equipment, Public Liability Insurance.
Friendly & reliable staff plus well cared for vehicles will deliver your inflatables. We know your child's party / event is important and we'll take steps to ensure we arrive with the inflatable you have been promised.
Our Minimum Hire Charge is £115.00 for Outdoor hires, or £140 for Indoor Hire Packages. To book an item thats under you'll need to add another item or delivery/collection time surcharge to make total cost enough.
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Can we hire overnight?
Yes, just add this on your booking form or let us know when you call. Additional cost of £45.00. Collected the next day usually anytime between 8am - 2pm, we try to arrange this when delivering the castle to you. Overnight hire does not give you 2 full days hire. Must be in a safe secure location.
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How long is a hire?
Hall Bookings - if your party is in a hall the hire is usually 2 - 4 hours long. But we are happy to hire longer than this time period. Extra charges will only apply if you require delivery before 9am, or collection after 7pm.
Outdoor Bookings - Standard Delivery will be anytime between 7:30am - 12:00pm. Standard Collection will be between 5:00pm - 9:00pm. We'll usually text the day before with your 1 hour time slot. You can select earlier delivery and/or later collection at an additional charge, these are displayed on drop down options on the booking form.
We can collect later into the evening. For collection after 6pm its £20.00 extra, after 7pm its £25 extra, after 8pm its £35.00 extra, collection after 9pm on request at £70 extra.
Upgrade to delivery 10am for £15 extra, Upgrade to delivery 9am for £20 extra, before 8am its £30.
Overnight hire = £45 (Must be a secure location with all gates locked and high fencing all around).
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Will your inflatable fit into the Hall i have booked?
All bouncy castles are different sizes so its important to ensure you know it will fit. The main concern would be the ceiling height. All measurements of our inflatables are listed within each description. We hold a data base of hall measurements and ceiling heights so we may know, but ultimately its your responsibility to ensure it will fit as you'll still be charged the hire cost.
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Can we hire the inflatable for two consecutive days?
Yes thats no problem. If you book any of our inflatables that are available for overnight hire, you can keep it for following day for just Half Price - the £40 overnight hire charge still applies but is half price. 2 day hire must be selected when you book.
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Do you have insurance?
Yes, all of our equipment is covered by Public Liability Insurance for £10 Million as standard, as required by many Bournemouth and Poole Councils, Leisure Centres and Community Centres.
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We need a Bouncy Castle with PIPA or RPII Test Certificate and Tag
No problem, all of of our Bouncy Castles have PIPA or RPII Certificates and Tags which are in date.
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Are you part of a trade association or professional group?
Yes we are.
Our management have undertaken the nationally recognised PIPA Operator Qualification which demonstrates and proves the competence to understand the correct operation and supervision of inflatable play equipment. The PIPA testing scheme Ltd is recognised and supported by HSE (the Health and Safety Executive.
Not only that, we are proud members of the 'South West of England Professional Hirers Group' which is a group of local like minded operators and professional hirers that continually prove themselves to provide standards that exceed at the highest levels of the inflatables and party hire industry. We work very closely with these industry professionals who have a wealth of knowledge in best practice guidelines that's been built up from many years of experience and training.
Membership to this group is by invitation only after 2 years of external examination by its founding members. All members must show compliance to EN:14960 2013 the UK Standard in Bouncy Castles. This is an unsubscribed group that has no yearly subscription fee of any kind and so not just anyone can join, and definitely no option to 'buy yourself in'. Only a few Hirers in Dorset have met the strict accreditation criteria required.
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Do I have to pay a deposit / booking fee?
We ask for a £20.00 booking fee per inflatable/equipment/staff member to secure your hire booking. This covers admin and placing your booking, its not a deposit. If your total hire cost is £500 or over, or involves us providing staff / generator we may ask for a larger booking fee payment. This can be paid either by card, bank transfer, or PayPal. The booking fee comes off the total hire cost. If your event or party is cancelled due to Covid restrictions changing, illness, weather or any other reason the booking fee is still non refundable - please only book if you agree to this. For large events or where we are supplying staff members/supervisors, or any hires £500 & over we will ask for a larger booking fee. This is non refundable after 14 days of payment. If the event does not go ahead due to yourselves cancelling or due to bad weather the payment is non refundable and cannot be transferred to another date. Cancellation for any other reason = Within 28 days of the event date requires payment 50% of the full remaining fee. Within 14 days of the Event date requires full payment of the agreed fee. Payment later than 30 days, £5.00 per day late fee.
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How much does it cost to run a Bouncy Castle for the whole day?
Well we kept getting asked this question so we calculated it. The average cost of Electricity in the South of England per kW/h is 34 pence (Jan 2022 Price Cap Figure). Therefore based upon a standard castle blower using 1.1kW/h of electricity it will cost you around 37 pence per hour to run. So just £2.50 - £3.50 for the a day hire (6 to 8 hours).
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Do you do fete & fun days or school events?
Yes, we provide equipment for lots of events and schools so we are very experienced at this type of booking. We can also offer fully insured & trained staff if required. Usually £35-45 per hour per supervisor. Or please see our Event Page for more info and options.
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What space do you require to deliver the castle to my garden?
With all our children's castles from the toddler bouncers up to the slide bouncers and adult bouncy castle we require a minimum clearance width of 65 cm through all walkways, pathways, and door way entrances. For our Disco Dome we require 80 cms, for our Fun Run, Super Slide, Drop Slide, Air Mountain, Frozen Big Castle, Crocodile, Pirate Ship we require a minimum of 85 cm. Please ensure you have this space available.
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Can we rely on you to actually turn up?
We pride ourselves on being the most reliable castle delivery company in Dorset. Every week we recieve calls from people who have been let down.
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What will happen if your van breaks down, or your delivery team fall ill?
We take all precautions to ensure we provide the most reliable service possible. All our vans are well cared for, serviced regularly, and kept well maintained. Our staff are also reliable and hard working members of our team. However for total peace of mind we have multiple vans for delivering bouncy castles (and break down cover in place), and try to have part-time stand by staff (in case of illness). Things can happen but we will always try our best to be on time and will make sure your party happens. One of the many benefits of booking us as opposed to one of the cheaper hirers in the area.
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Will I be required to do anything when you arrive?
Please ensure that the ground is clear from stones, sticks, glass, dog mess or any other item that may damage or dirty the castle. Ensure we are able to park outside your property easily, and enter with our trolley through a side gate or large front door easily with no obstacles, making sure we have at least 65cm's width for kids castles, and 85cm's for our Super Slide, Drop Slide, Air Mountain, Frozen Big Castle, Fun Run, Crocodile, Pirate Ship. Please keep all children and animals away whilst we set up and pack away.
We will set up the castle for you. All we ask is for you to read through the Terms & Conditions / Safety Instructions and sign the disclaimer. It is then your responsibility to supervise anyone under the age of 18 years on the castle, and ensure the castle is not damaged or you will be liable for repair costs.
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Do you hire outdoors and indoors?
Generally we hire outdoors between Mid March to Mid October. Weather dependant.
We can supply our equipment and inflatables indoors all year round.
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Do you hire your inflatables on hard surfaces such as astro, concrete or tarmac?
We DO NOT set up on concrete, tarmac, decking, bark chip or anything similar.
Can a Bouncy Castle be set up on Artificial Grass or Astro Turf? Please read below:
Grass is a much safer option, however we can set up on Astro Turf or Artificial Grass as long as the following criteria are met:
> The surface must be relatively flat and have no jagged edges or uneven slabs sticking out etc.
> The area must be at least the operational area required for the inflatable as per the measurements listed for each piece of equipment shown on our website.
> There must be at least 3 - 4 points located around the area where we can securely attach ropes or peg into the ground. Such as concrete posts, wooden posts, or even a grass or earth border we can peg into 380mm deep.
> We may then be able to meet all the legal safety requirements and secure the inflatable.
> You must send us photographs and measurements of the set up area before we agree to undertake a booking on artificial grass and you book online.
You will need to ensure children do not climb or run over the ropes as they may trip over them. It is your responsibility to inform children and adults. We would not leave ropes in front of the access areas to the inflatable of course.
There is a £75 charge per inflatable for this extra service.
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What areas do you cover?
Please refer to the 'Delivery Areas' page on our website. We mainly cover Bouncy Castle Hire in Poole, Bouncy Castle Hire in Bournemouth and also Bouncy Castle Hire in Christchurch. However we are also able to travel to areas around Dorset & Hampshire. We are regularly in Verwood, Blandford, Dorchester, Wareham, Corfe Castle, New Milton, and further afield into Southampton, Salisbury, Shaftesbury, Portsmouth, Bridport, Weymouth and other areas - fuel and travel charge applies.
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What power supply do you require?
There are 2 options. Option 1: The most common option is for us to use a normal household socket to plug into, this will then attach to our blower in order to inflate the castle. The power supply must be within 50 meters of the set up area. Option 2: If there is no power supply within 50 meters, you may require a generator to supply the electricity for the blower. We can help you arrange these to hire; usually around £100 - £195 per day, must be booked beforehand - we do not carry generators in the vans.
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Can we hire an inflatable outside in the Winter?
No, unfortunately due to the constant threat of bad weather we do not hire outside in the Winter months between Mid October to End February. We are able to hire inside halls and community centres only.
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VERY IMPORTANT: Whichever company you choose to book for your Bouncy Castle Hire in Poole or Bournemouth please ensure they are fully insured (and have the documents to prove this), their electrical equipment is safe (PAT certificate to prove this) and the castles are safe for use (PIPA or RPII tests).
If the company you consider booking seems cheap; they may not have the relevant paperwork which can often mean cutting corners and safety standards which could cause injury or even risk lives. However we believe in following best practise as its children's safety and welfare at stake!
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About Us
Get Up and Bounce have become The Bouncy Castle Provider of choice in Dorset & West Hampshire. We provide the Best Inflatables, Soft Play, and Bouncy Castle Hire in Poole, Bournemouth, Christchurch, Blandford, Wareham, Dorchester, Lymington, New Milton, Southampton, and surrounding areas of the South Coast. We pride ourselves on offering a excellent & friendly service, clean and beautiful inflatables, and 100% reliability. We have a large number of regular customers that we keep very happy, and we look forward to adding you to our list of these happy people! Our bouncy castle delivery team are friendly, helpful, uniformed, and will ensure your castle is set up safely.
Feel free to call or email to discuss your party or event. Free advice and help is available anytime. You can easily find our contact number on our website if you have any questions or to discuss your booking. We find it very strange why some operators hide their phone number or don't return your call? (Why is this?)
There are a few operators and part-time weekenders in the area that are offering castles at very cheap rates. I have heard horror stories from lots of very upset parents where the company either didn't turn up or it was disgustingly dirty and didn't look like it did in the photo. All our photo's are of the exact equipment we have, in great condition, clean and look fantastic. Plus we will turn up to your party or event.
Our main objective is to supply the Highest Quality, most Beautiful, and Well Looked after Bouncy Castles in Dorset and West Hampshire. If you're looking for the cheapest price i'm afraid you will have to book one of our 'Budget' competitors. We pride ourselves on offering the best castles at a very reasonable price.
If you want your child to have a really big smile on their face when the castle arrives at their party then book one of our stunning inflatables. Just imagine their face when a dirty, old and horrible looking castle arrives from many of the 'Budget' hirers. Don't be left disappointed, book a fabulous Inflatable from Get Up and Bounce.
You'll also always get a friendly & smiley member of our delivery team who'll arrive on time, and ensure the unit is set up to UK Legal Requirements ready to be bounced on!!
Looking for great children's disco party entertainer? Check out Get Up and Groove Entertainment, DJ Phil is a great friend of ours and provides Mobile Disco and Children's Entertainment. Please check out his website for more details, www.getupandgroove.co.uk
